Our Terms of Service

1Acceptance of Terms

By accessing or using Supracarer's website, services, or platform, you agree to be bound by these Terms & Conditions.

2Description of Services

Supracarer provides digital tools for health and care services including:

• Care coordination
• Client-caregiver matching
• Wellness services
• Appointment management
• Health-related support

We do not provide medical diagnoses or emergency services.

3User Responsibilities

Users agree to:

• Provide accurate information
• Use the site legally
• Not interfere with platform security
• Not impersonate other individuals

4Caregiver/Service Provider Terms

If you register as a caregiver or service provider, you agree to:

• Provide accurate qualifications
• Maintain professional conduct
• Comply with local regulations
• Keep client information confidential
• Not misuse platform data

Supracarer may verify or request documentation before activating profiles.

5Payments, Refunds & Cancellation

If services involve payments:

• All fees must be paid upfront or per billing cycle
• Subscriptions may auto-renew
• Refunds apply only for unused or service-related issues within 7–14 days
• Users may cancel anytime; no refunds for past periods
• Caregivers are paid through approved payout methods

6Account Security

You agree to:

• Keep your password confidential
• Notify us of unauthorized access
• Accept responsibility for activities under your account

7Intellectual Property

All website content, software, branding, and materials belong to Supracarer. You may not copy, redistribute, or reverse-engineer any part of the platform.

8Health Information Disclaimer

Supracarer does not provide medical diagnoses or treatment recommendations. Always consult a qualified healthcare professional.

9Limitation of Liability

Supracarer is not liable for:

• Service interruptions
• Loss of data
• Loss of profits
• Misinformation provided by users or caregivers
• Third-party issues
• Any indirect or consequential damages

Use of our platform is at your own risk.

10Termination of Use

We may suspend or terminate accounts that:

• Violate these terms
• Provide false information
• Abuse or misuse the platform
• Endanger other users

11Governing Law

These terms are governed by the laws of Ghana, and disputes will be resolved in the appropriate jurisdiction within Ghana.

12Changes to Terms

We may update these Terms at any time. Continued use means acceptance.

13Contact Information

Supracarer