Your Privacy Matters

1Introduction

Supracarer ("we", "our", "us") is dedicated to protecting your privacy, particularly because we operate in the health and care industry. This Privacy Policy explains how we collect, use, store, share, and secure your personal and health-related information. By using our website or services, you consent to the practices described herein.

2Information We Collect

3Legal Basis for Processing (GDPR Compliant)

For users in the EU/EEA, data is processed under one or more of the following:

• Consent (Article 6(1)(a))
• Contractual necessity (Article 6(1)(b))
• Legal obligation (Article 6(1)(c))
• Legitimate interest (Article 6(1)(f))

Sensitive health information is processed under:

• Explicit consent (Article 9(2)(a))

4How We Use Your Information

We use your information to:

• Deliver and improve care coordination services
• Match users with suitable caregivers
• Create and manage user accounts
• Process payments securely
• Communicate updates, appointments, or support
• Improve website performance
• Comply with health-industry, legal, or regulatory obligations

5HIPAA-Friendly Statement

Supracarer is committed to handling health-related information responsibly. While we may not qualify as a "HIPAA-covered entity," we:

• Protect all health-related information with industry-standard safeguards
• Limit access to authorized personnel only
• Never disclose sensitive data without consent unless legally required

6Data Sharing

We never sell your personal information.

We may share your data with:

• Verified caregivers and service providers
• Payment processors
• Hosting providers
• Analytics tools
• Legal authorities when required

All third parties follow strict confidentiality agreements.

7Data Retention Policy

We retain data only as long as necessary:

• Account information: until your account is closed + 12 months
• Health-related information: until service completion + required retention period
• Logs & analytics: typically 12–24 months
• Legal or financial records: as required by law

You may request deletion at any time (unless we are legally required to retain it).

8Your Rights

Depending on your region, you may request:

• Access to your data
• Correction or deletion
• Restriction of processing
• Data portability
• Withdrawal of consent
• Opt-out of marketing

9Cookies

We use cookies to:

• Improve user experience
• Track site performance
• Save user preferences

You can disable cookies in your browser settings.

10Children's Privacy

We do not knowingly collect information from children under 13.

11International Transfers

Data may be processed in countries outside your own. We use appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Secure encrypted storage
• Verified processors

12Changes to This Policy

We may update the Privacy Policy occasionally. The "Last Updated" date applies.

13Contact Us

Supracarer